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Important security information

  • You must not disclose your security details to any other person (including OneFamily staff) or record your security details in any way that may result in them becoming known to another person.
  • Please note that we will never contact you by any means requesting you to disclose your security details. If you receive such a request (even if it uses our name and logo and appears to be genuine) then it is likely to be fraudulent. Do not reply to such a request and do not disclose your security details in any circumstances.
  • You should report any such requests immediately to our customer service team by calling 0808 100 5075. †

OneFamily is a trading name of Family Assurance Friendly Society Limited (FAFSL). FAFSL is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Engage Mutual Services Limited (EMSL) is a non-regulated wholly owned subsidiary of FAFSL. EMSL will introduce customers to The Co-operative Funeralcare, Golden Charter Ltd, The Co-operative Legal Services, RedArc and Grace Consulting, none of which are authorised or regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

The products featured on this site are available to UK residents only, and unless otherwise stated, are provided by Family Assurance Friendly Society Limited.

† Please note all calls may be recorded for security and training purposes. Calls are free from UK landlines only.